26 Modern technologies of hotel mustache

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Uploaded: 03.06.2010
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Description

Modern technologies of hotel services - reservations, methods of payment, pre-emption contingencies


Introduction 3

Chapter 1. Modern technologies of hotel services 5

1.1. Development of hotel services: Past and Present 5

1.2. Current trends in the hotel service ... 14

Chapter 2. Technology of hotel services as an example of hotel "Metropol" 18

2.1. General information about the hotel 18

2.2. Operational processes and service functions of the reception 20

2.3. The procedure for booking hotel rooms and the form of calculation 22

2.4. Preemption contingencies 32

Conclusion 35

List of references ... 38

Appendix 39 ...

Additional information

42 2010

Code 26

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