Administrative tales

Pay with:
i agree with "Terms for Customers"
Sold: 1
Refunds: 0

Uploaded: 08.06.2014
Content: 40608155734007.rar (25,32 kB)


1. Situation "Young Specialist"
In the department of the university adopted a young professional Milin, who graduated from the same institute. Quickly mastered as an assistant, she felt very confident, especially that due to its gregarious nature was familiar to almost all employees of the institute. Only with the head of the department Umantsevym Milina could not establish a good relationship. He clearly did not approve of constant absences Milin, picks her endless conversations with employees on foreign topics
Realizing that a good relationship from the head of the department she did not achieve Milina dramatically changed behavior. If earlier it somehow carry out his orders, but now limit the amount of their work to the minimum that was needed to hold on to the Department of .....

2. Managerial tale of power.
In a financial and credit institution the head of the legal department was assigned a young (25 years old) patients with incomplete at the time of financial and economic education. In its submission were three professionals of the highest legal qualification of high status and great experience. We took it calmly and neutrally.
On the first day in the department received an order for legal services from a very large customer. Financial - credit institution loved their customers, so the young head of the department received the order orally and promised to implement it as soon as possible to the 16 hours of the same day. And the tone of the official commissioned work leading specialist, a woman 36 years old. We call her Maria Ivanovna. She nodded her head and plunged into the job .....

3. Managerial tale of "Russian field".
One organization sent to the development of new oil and gas fields (in order to test drilling) team of drillers and young managers were trained and trained in the best centers in Russia and the West. He was about 30 - 35, gas - between 45- 55. The brigade general was a very interesting education: qualification of each employee was not lower than the sixth category, all hands - gold, while consuming a lot of alcoholic beverages (drinking anything that burns) .
It has been a day - a team drink. Passed the second, fifth, sixth ... change does not occur. For questions, requests and orders management team reacted in the spirit: "Do not be nervous, Petrovich, everything will be fine!" In the Far North (for example) to find replacement workers is simply unrealistic, the organization they were never fired. Managers are many, and such a team - only one. Situation

REFERENCE FOR microgroups to three managerial Tales
1. Give the participants a psychological portrait of the situation and explain their behavior in these situations, using the concept of OP.
2. Each situation is interrupted at a critical moment when the manager should take the fabulous (ie, implement the theoretical knowledge in practice) the decision to remedy the negative development of the situation. Each of them found themselves in a possible "zone of death Manager" come happy saving idea: to call at this point wise friend. Umanets, young professionals and young manager took the opportunity to "call a friend" (ie your microgroup) for qualified emergency help of professional experts in the field of organizational behavior. At this critical moment for the career of your friend clearly specify the key problem facing every manager, and give specific recommendations for its resolution of each of them.
3. How to reverse the negative development of the situation for managers?
4. Consider the consequences of your decisions - recommendations. Why they will help?

Additional information

Loss of confidence
Co-owner Dmitry Kunis was the victim of treachery on the part of the commercial director and, nevertheless, gave him a good recommendation in subsequent employment. Not too soft, he behaved? Forgiveness for others?
Dmitry Kunis fired an employee for loss of confidence, but decided that the new employer to know about it is not necessary - there are people who come to a new team and all literally fascinate. We caught this guy: smart, pretty and energetic - says the president and co-owner, general contractor STEP Dmitry Kunis (the company's revenue for the year 2010 - 3.7 billion rubles., Among the customers - Hyundai, Hines, «Belaya Dacha"). Several years ago, on the recommendations of colleagues, he hired a new engineer - Nikolai Petrov (name changed). The engineer was not only sensible, but also giperobschitelnym. Soon Kunis said his sociability and transferred to the sales department, and then raised to commercial director. For Peter took a new job with enthusiasm. "He was grasping at all and literally showered ideas" - says Kunis. Soon, however, a brilliant officer revealed a serious flaw: Petrov was not able to work in a team. He promised a lot, but at the same time trying to solve all the problems alone do not fulfill the obligations thwarted time and let the customers. Along with his partner, Yuri Joffe noted Dmitry Kunis congestion commercial director and asked him to delegate some powers. Peter, however, ignored the recommendation of the shareholders. Petrov, in turn, likely, was also dissatisfied with the current situation. "Obviously, he felt that in comparison with the way it is" sewn up and plow, "everything else is just idle" - suggests the co-owner of STEP. Perhaps this is what prompted the commercial director for unethical behavior: Nikolai tried to withdraw from the company of a large client. Petrov has offered its services for the design and construction of storage facilities to the customer, with whom STEP has negotiated the largest annual contract. "Anyway, I will carry out the order. He can do a lot cheaper if we are not intermediaries in the face of the company ", - he said to the client (as Nicholas was going to carry out a large order alone, Kunis does not know). The customer, however, is not cheap enticed and also proved to be a good friend Dmitry Kunis. "Your worker behind you makes me alternative proposals be careful with him," - he warned the head of STEP. Having learned of the deed of top manager, Kunis was disappointed. "How is this so? Wagering on the human, trust him, and he betrayed you, "- says Kunis experiences. However, having calmed down, he and his partner began to weigh the pros and cons of employee layoffs. On the one hand, the commercial director negotiated with many customers. Find as soon as possible an adequate substitute for his experience and knowledge has been difficult. In addition, Petrov was "the darling of the public," most of the workers adored him. "Dismissal" good man "who sympathize with the staff, always a shock to the employees" - worried Kunis. However, fears that the situation could be repeated, still prevailed, and after the meeting the shareholders decided to dismiss STEP Petrova. Obligations of Commercial Director Kunis and Joffe at the time was divided between. Talk with apostate was short and emotional. Shareholders have caused the employee to the office and said, "Man, you get a salary and we want behind us to run their business? So go and fight, but without us! "
"Show flogging" and an act of intimidation of the employee dismissal Dmitry Kunis decided not to arrange. ...


No feedback yet.
1 month 3 months 12 months
0 0 0
0 0 0
In order to counter copyright infringement and property rights, we ask you to immediately inform us at the fact of such violations and to provide us with reliable information confirming your copyrights or rights of ownership. Email must contain your contact information (name, phone number, etc.)