Business processes in the organization

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Uploaded: 14.03.2007
Content: d2005-04.rar (236,24 kB)

Description

Contents
Introduction 3
1 The theoretical aspects of the study 5
1.1 Optimization of Business Processes 5
1.2 The essence of CRM-systems 17
1.3 Development of a CRM strategy 28
2 Analysis of business processes in the organization 37
2.1 General characteristics of companies 37
2.2 Management Information System 43
2.3 Business processes commercial enterprise LLC "Elix" 50
3 Optimization of business processes in the company 64
3.1 Optimization of business processes in warehousing 64
3.2 Reorganization of the management system 71
Conclusion 81
List of sources used 85

Additional information

Research paper commissioned in 2006

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