Conflict Practical work with the answers MEI

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Uploaded: 25.04.2015
Content: 50425194909000.doc (84 kB)
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Description

Situation 1. The meeting of sales agents A reports that has been losing orders due to the fact that competitors started to produce new products and sell them at low prices. Colleagues share with them their experiences uspeshenogo compete in their fields and give advice, but all the hypotheses A rejected, finding flaws in them, and repeating that in his field, these techniques do not work. The larger the object A, the more he will try to help. After some time the head of B says: "I see, yes, you do not want to change anything, and I Sauveur-pletely lost the desire to continue the discussion!". There was a silence and total embarrassment.

Situation 2. The following is a list of qualities that should have a modern manager. Neohodimo you define what species they belong. (The table can only enter these qualities numbers)
1.um,
2.intuitsiya,
3.aktivnost,
4.avtoritetnost,
5.zdorove,
6.stremlenie to success,
7.tvorcheskoe beginning,
8.sila,
9.umenie take the right decision,
10.energichnost,
11.uverennost in itself,
12.prisposoblyaemost.

№6 Situation: In the area of life radiofactory fired two workers. The minutes of the factory staff meetings means that they "went out of step" with the rest, placing himself "above all." Dismissal Court upheld. What happened? At the site of life came to a qualified mechanic B. Since then, a team began all sorts of troubles. At first they were imperceptible. Once it became clear that each worker has become a tool to hide and lock him in the locker bench. They began to share the work on "their" and "foreign". Then there was a rumor that make friends with B. Foreman, he started a "ledger", which became a record "violations" These facts foreman Beach "on the case." Master in the area then was temporarily experienced specialist, retired, but at the request of the Administration returning back to the factory. "Will you go to drag air conditioner" - he once said locksmith B. He looked master contemptuous look. "I am the way, you do not rigger." And then the master could not resist and said: "I´ll show you how to breed demagoguery" - he cried. "Oh, you ... - choked with rage B. -" Yes, I ... .tebya .... ". Such scenes have become commonplace in the area. In the future, clearly defined position: at one pole with B. Foreman, on the other - the administration, the trade union organization, the majority of staff.
give psychological characteristics locksmith B. And his foreman. What is the cause of the situation descriptions? How to normalize the situation?

The situation №10: A worker in general knows his business well and executes it quite accurately. But it is constantly committing minor mistakes that can be avoided. Head B. Each time causes him to her for an explanation, and A gets a "kick" that at the time of making it more carefully. The situation is then repeated. As a result, the work was not carried out sufficiently accurately. Advise, what actions should be taken head to prevent the situation. What needs to be done to the employee in the event of conflict with the leadership because of errors in its work?

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