Conflict practical work

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Uploaded: 22.06.2012
Content: 20622172538923.doc (144,5 kB)
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Description

Situation 1
At a meeting of sales agents A reports that has been losing orders due to the fact that competitors started to produce new products and sell them at low prices. Colleagues share with them their experience to compete successfully in each sovey area and give advice, but rejects the assumption A, finding flaws in them, and insists that in his field, these techniques fail. The more the object A, the more he tries to help. After some time the head of B says: "I see, so you do not want to change anything, and I completely lost the desire to continue the discussion!". There was a silence and total embarrassment.
1. What is the position in this situation, take the head of A, his colleagues and the head B?
2. Define the exit strategy from a conflict situation.

Situation 2
Below is a list of qualities that should have a modern manager. You need to determine what species they belong. (The table enter only the numbers of these qualities)
1. The mind
2. Intuition
3. Activity
4. The authority
5. Health
6. The drive to succeed
7. creativity
8. force
9. The ability to take the right decision
10. vigor
11. The self-confidence
12. adaptability

Situation 3
Head gives the task to a subordinate to buy a certain brand of equipment. The slave tries to explain to him that this type of equipment is not worth buying and why. But the head, which was the last word, selects outwardly strong arguments in favor of his decision and urges the slave in his wrongness. The slave agrees: "Well, if you think so, then I buy the equipment," while the tone of voice and a set of words and intonation in the form of making it clear at the head of the hidden layer, that he does not agree with the decision of the frost will be liable for the consequences . After some time, an opinion confirmed by B, and the equipment dismantled. When the manager summoned slave to analyze the cause of the failure, he replies: "

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