Conflict "

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Uploaded: 15.01.2013
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Description

Total job. Make analysis of the situation as follows:
1) determine the type and form of the conflict according to the following criteria: on the field of manifestation; the scale, duration and intensity; by actors on the subject of the conflict, according to the sources and causes; of communicative orientation, social impacts, according to the forms of collision;
2) Describe the structure of conflict (causes, the participants, the subject, the incident);
3) allow the appropriate assessment taking into account the social nature of the dynamics and consequences of the conflict,
4) select and describe a method that can be used for the prevention of conflict, and the best way to resolve the conflict,
5) select, in what situations and in what form it is advisable to third party involvement in the conflict.

Situation 1
At a meeting of sales agents A reports that has been losing orders due to the fact that competitors started to produce new products and sell them at low prices. Colleagues share with them their experience to compete successfully in each sovey area and give advice, but rejects the assumption A, finding flaws in them, and insists that in his field, these techniques fail. The more the object A, the more he tries to help. After some time the head of B says: "I see, so you do not want to change anything, and I completely lost the desire to continue the discussion!"
Situation 2
The phone rang. One of the officers picked up the phone and asked to receive a fax. An employee switched the phone to fax and asked to take it for another employee. She refused, citing the fact that your customer - you and receive faxes. The first rude replied that she sits closer to the fax and must pick up the phone, in the end the second employee said in an elevated tone, that nothing she is not obliged to, etc.
Situation 3
Head gives the task to a subordinate to buy a certain brand of equipment. The slave tries to explain to him that this type of equipment is not worth buying and why. But the head, which was the last word, selects outwardly strong arguments in favor of his decision and urges the slave in his wrongness. The slave agrees: "Well, if you think so, then I buy the equipment," while the tone of voice and a set of words and intonation in a phrase implying the head on a hidden level, it does not agree with the decision and will not be held liable for his consequences. After some time, an opinion confirmed by B, and the equipment dismantled. When the manager summoned slave to analyze the cause of the failure, he replied: "You yourself wanted to buy just that. And from the beginning I warned you that the equipment will not do. "
Situation 4
Two girls work on a single enterprise. One girl gave another germ rare ornamental plants. A few days later, she saw that the flower was gone. She chided her friend that she had not cared for the plant and does not know how to properly handle the flowers. A friend also to his time did not fail to say in response, that the flower was killed because he was not presented with all the heart. In response, she called her friend "stupid" and left, slamming the door.
Situation 5
Pensioner - K. doctor with 25 years experience, having gone to a pension paid was attending sewing classes at the district house of culture. After a few sessions pensioner K. was excluded from the course: she was accused that she was "itself against the collective." This is evidenced by such events.
During one of the sessions in the room came from the employee recreation psychiatrist. Suspend classes, the staff member said that everyone will listen to a lecture. K. pensioner said she did not need a lecture, and she will do their work. Lecturer (K. friend of previous work) demanded that K. left the audience. K. said that she sewed on her paid employment cut and sew, not a lecture. Then a lecturer slammed the door and left. And they began to

Additional information

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