Ethics of business relations, the test with the answers 45 questions

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Ethics of business relations, the test, 45 jobs.

Task 1.
1. The term "ethics" was introduced into circulation:
• Confucius
• Plato
• Aristotle

2. The first European moralist considered:
• Homer
• Hesiod
• Hippocrates

3. Kant's categorical imperative is formulated as follows:
• I give to you, and I gave
• Do as you think best to do for all
• Live and let live

4. The thesis put forward a non-resistance to evil:
• Leo Tolstoy
• Fyodor Dostoyevsky
• Ivan Turgenev

5. Ethics and morality relate to each other, such as:
• Science and the subject matter
• Theory and practice
• Rules and act

6. Which of the concept does not reflect the origin of morality:
• Naturalistic
• Sociological
• Utopian

7. Moral - is ...:
• The set of rules and standards of professional activity
• The set of specific rules and norms of behavior
• The set of universal rules and norms of human behavior

Task 2.
1. Which of these properties has a moral:
• The invariance
• Imperativeness
• immanence

2. Networking - is ...:
• Formal communication, when there is no desire to understand and take into account the personal characteristics of the interlocutor;
• When the estimate of another person as desired or interfering objects
• When the account for personality traits, character, age, but the interests of the business are more important than personality differences

3. What distinguishes effective from ineffective business communication?
• Effective carries great meaning
• Effective differs clearly set goal
• Effective reach the goal

4. The communicative aspect of communication reflects the desire of the partners in dialogue to:
• the exchange of information
• expand the theme of communication
• strengthening the information impact on partner

5. The interactive aspect of communication is manifested in:
• the need to respect the established norms of communication partners
• Commitment to excellence over the partner in communication
• The desire to establish the best relations

6. perceptive aspect of communication expresses the need for communication in the subjects:
• establishing friendly relations
• empathy, mutual understanding
• maintaining a high status in the communion

7. Which of the recommendations listed below are contrary to effective business communication?
• Strive to master the initiative in communication, to ensure that you no longer listen, try to show their erudition
• In the process of receiving information, do not interrupt the speaker, do not give advice, do not criticize
• Strive to be heard and understood
Task 3.

1. The sense of business communication thesis "separate people from the problem" is:
• Do not attach importance in business communication likes and dislikes
• Focus on the issues discussed, and not to the individual partner
• Resolution of problems of business communication features without considering the individual partner

2. Style of business communication is:
• The manner of behavior in business communication
• Standards of communicating in a specific situation
• Individually-typological features of the interaction partners

3. Identification of the - is:
• Sympathy and empathy to another
• Method of knowledge of another person
• The process of establishing contacts algorithm

4. Stereotyping - it
• Knowledge on the principle of "like to like"
• How to organize the information received
• The process of assessing the level of business communication

5. Reflection - is:
• Initiation of emotional experiences in a partner
• Ability to focus on itself
• Human response to particular business communication

6. In order to affect a personal relationship of employees, the manager must:
• Identify the purpose of the relationship
• pers

Additional information

1. Competence in business communication is:
• corresponds to the quality functional responsibilities
• The ability to objectively assess the relationship
• The ability to establish the necessary contacts

2. Analyzing their relations with subordinates, the manager must:
• Set as slave responds to the authoritarian orders
• Ensure the development of relations
• Invite qualified consultant

3. If planёrke it became clear that the plan is not executed, the supervisor should:
• Ask subordinates to make suggestions
• Place them about planned measures to address the situation
• Dismiss the most backward

4. Bilateral contacts between the boss and subordinates is important because:
• Head can believe, correctly understood his orders
• The slave can ask questions and clarify information
• Without it, people can not work

5. The approach for assessing the conflict, to discuss and find a solution which satisfies all means:
• Smoothing conflict
• The exacerbation of the conflict to an open confrontation
• Involvement of a third party

6. Head, who noted that the subordinate evinces a particular desire (for example, is actively seeking to communicate with others), shall:
• punish him
• Add to the conditions that impede communication
• Place in the environment where such behavior is part of the work process

7. Between people objectively there are personal relationships. It can be argued that:
• Healthy relationships contribute to achieving the organization's objectives
• The nature of a personal relationship unrelated to the successful work
• Personal relations must be strictly limited

Task 5.
1. To encourage the person to do something, you must first of all:
• Create conditions for the performance of work
• Make him want to do it
• to be kind and friendly approach

2. In order to attract anyone to his side must first:
• Convince him that is a sincere friend
• Create the impression he had of importance
• Give people the opportunity to "save face"

3. The expression, which is not conducive to dialogue in an interview:
• you will be interested to know ...
• I want to talk with you ...
• I want to talk to you ...

4. How should I behave with the disinterested companion:

• Ask questions informative, giving an interview attractive shape
• Provide an opportunity to formulate interim opinion
• Thanks for the contribution to the conversation

5. How to deal with an eager conversationalist:
• At clarify and address issues
• Do not allow any criticism
• Always stay cool and competent

6. how to deal with an uncertain interlocutor:
• interest him and offer to take an equal position in a conversation
• encourage him to help formulate thoughts
• try to find out what interests him personally

7. "Body Language" is:
• The motor reaction to the circumstances of human communication
• The means of targeting companion
• Preparation and transmission of information by means of gestures, postures, facial expressions

Task 6.
1. How do you know the saying "Nature gave man two ears, but only one language":
2. Conflict - is:
3. Conflict situation - is:
4. The incident - is:
5. The cause of the conflict - is:
6. Which conflicts are typical reasons: violation of group norms; Low training; inadequate internal installation status, etc.

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