Examination of business communication (tests)

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Institute of Management and Law.
1. Networking - is a complex multifaceted process raz¬
development of contacts between people in the ...
a. field service
b. the field of communication
c. the process of interaction
d. personal plan
2. A specific feature of business communication is.,.
a. unlimited in time
b. regimentation
c. the absence of rules and regulations
d. intimate talk
3. Business etiquette includes grunpy rules
a. rules of interaction of equal status
b. instructions defined by the contact manager and podchi¬nennogo
c. demands a leader in senior management
d. orders a subordinate to the head
4. contacts (dating) in business communication predpo¬lagaet ...
a. observance of neutrality
b. violation of the rules of etiquette
c. understanding another person
d. presentation of himself to another person
5. Official contacts should be based on ...
a. the partnership principle
b. mutual interest
c. personal benefit
d. vested interest
6. By way of information exchange distinguish Networking:
a. printing
b. Oral business communication
c. written
d. writ
7. Oral forms of business communication are divided into ...
a. a) monologue
b. b) Group
c. c) written
d. d) printed
8. Written business communication is a kind of ...
a. report, certificate
b. staff report, the act
c. explanatory notes
d. numerous official documents
9. Negotiations - discussion with the aim ...
a. have fun
b. an agreement on any issue
c. showdown
d. imposing their conditions of the transaction
10. The success of a business conversation is manifested through its members in ...
a. competence
b. tact and kindness
c. coarseness and sharpness
d. conflict, excitability
11. An important element is the ability to talk business ...
a. speak
b. to be silent
c. listen
d. criticize
12. To understand the problems of business communication advisable
ask open-ended questions to which you want the answer ...
a. deployed
b. unique
c. ambiguous
d. uncertain
13. The most common form of business communication yavlya¬
It is ...
a. monologue
b. chat group
c. chat dialog
d. silence
14. The most common form of a group discussion
Business (official) issues are ...
a. picnics
b. meeting and meetings
c. Trainings
d. Business Games
15. The main requirement of a culture of communication on the phone - it's ...
a. brevity (conciseness) presentation
b. the duration of intercourse
c. clarity of presentation
d. stiffness in conversation
16. Business talks and negotiations carried out in the form of ...
a. nonverbal
b. Verbal
c. reflexive
d. nonreflexive
17. Business conversations often take place ...
a. on the street
b. in a formal setting
c. in public transport
d. informally
18. Business conversation can ...
a. preceded by talks
b. harm the negotiations
c. be an integral part of their
d. contribute to conflict
19. The first stage of the negotiation process can be ...
a. ultimatum
b. introductory meeting (business conversation)
c. discuss claims
d. Expert Meeting
20. Speaking through an interpreter, you must abide by the rules ... sleduyu¬schie
a. accompany it proverbs
b. speak slowly, clearly articulating thoughts
c. say a large amount of material
d. take into account the reaction partners
21. Mastering business communication skills is neobhodi¬mym for future business
a. managers
b. kindergarten teachers
c. walkers paths
d. economists
22. Communication is always a dialogue
a. one person to another
b. by himself
c. man and machine
d. technical devices
23. Professional communication manager depends on ...
a. the nature of the linkages and relationships with subordinates
b. attitudes and values \u200b\u200bmanager
c. the nature of


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