Managerial Psychology examination paper

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Examination paper
on the subject of "Management Psychology" (PH96).

Question 1. Should the head to know the basics of human psychology? Give examples of management by exception and reflexive control. What is the difference between them?

Question 2. Examine the specific situation.
On the plot of life came a qualified mechanic E. Since then, the team began all sorts of troubles. At first they were imperceptible. Once it became clear that every worker has become a tool to hide and lock it in the nightstand. They began to divide the work on "their" and "foreign". Then there was a rumor that made friends with E., the foreman, started the "ledger", which recorded the "facts" of violations. These "facts" Brigadier ashore on "just in case." Master in the area temporarily while an experienced specialist, retired, but at the request of the administration returned again to the team. "Are you going to drag air conditioning" - once he said he looked fitter E. He masters a contemptuous look, "I am the way, you do not rigger." And then the master could not resist: "I'll show you how to breed demagoguery" - he cried. "Oh, you .... - Choked with rage E. - Yes, I ... .tebya ...".
Such scenes have become commonplace in the area. In the future, the position clearly divided: on one pole with E. foreman, on the other - the administration, the trade union organization, the majority of the team.
1. What is the essence of psychological compatibility?
2. What types of compatibility are generally isolated?
3. What you need to consider the phenomenon of the formation of the compatibility of working groups and administrative units?
4. Give psychological characteristics E and locksmith foreman.
5. What is the reason for this situation?
6. How to normalize the situation?

Question 3. Examine the specific situation.
The company was given the task to master a new project. The difficulty for this guide is not seen. Quickly set up a team of 10 people. Head appointed an experienced A, having a large head of a junior experience level. It was found relaxed target figure, and team members have begun to implement the program. However, it soon became clear that the team is unable to cope with the task. No action taken by the administration, including financial incentives did not help. Productivity remained low. In addition, the team one by one conflictual, were complaints on different occasions, there were cases of refusal to work. After a frank conversation with members of the group, the firm's management revealed phenomena of incompatibility in the team. It turned out that in addition there are two appointed by the head of the active employee L. and N., around which were grouped according to several people. As a rule, the opinions of these workers were in conflict with the opinion of the project manager. In essence, the whole team was divided between the three leaders.
The company management has taken into account the psychological situation in the group and make a decision, and then work on the project to normal, and the project was delivered ahead of schedule.
1. Select of the following alternatives to the one that has been implemented in the company:
a) the project manager was transferred to another area of \u200b\u200bwork;
b) members of the team, and L. N. was transferred to another team; A project manager was .;
c) the team was divided into two, one group of leaders appointed expert A, and the other - one of the active employees (L, N);
d) teams are divided into two, appointed head of the AL and H .;
d) one of the active employees transferred to another department;
e) the team was divided into two, one appointed head of the expert group A, and the other - LA, which took to him to the group N.
2. Explain why you chose this alternative?
3. Predict the beh


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