Practical exercises on the subject "Conflict"

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Task 1.
Situation: At a meeting of sales agents A reports that has been losing orders due to the fact that competitors started to produce new products and sell it at reduced prices. Colleagues share with them their experience to compete successfully in their fields and give advice, but rejects the assumption A, finding flaws in them and insisted that in his field, these methods fail. The more the object A, the more he tries to help. After some time the head of B says: "I see, yes, you do not want to change anything, and I completely lost the desire to continue the discussion!". There was a silence and total embarrassment.
1. What is the position in this situation, take the head of A, his colleagues and the head B?

In this situation, the head of A takes

2. Define the exit strategy from a conflict situation.

Head B offers A supervisor and colleagues strategy of "brainstorming." On a large chalkboard each

Targets 2.
Below is a list of qualities that should have a modern manager. You need to determine what species they belong. (The table can enter the number of these qualities)






striving for success.



the ability to take the right decision.




The physical quality
Intelligent Quality


Task 3.
Situation: The head gives the task subordinate to buy a certain brand of equipment. The slave tries to explain to him that this type of equipment is not worth buying and why. But the head, which was the last word, selects outwardly strong arguments in favor of his decision and urges the slave in his wrongness. The slave agrees: "Well, if you think so, then I buy the equipment," while the tone of voice and a set of words and intonation in a phrase implying the head on a hidden level that it does not agree with the decision and will not be held liable for his consequences. After some time, an opinion confirmed by B., and equipment is dismantled. When the manager summoned slave to analyze the cause of the failure, he replied: "You yourself wanted to buy just that. And from the beginning I warned you that the equipment will not fit. " Thus hidden communication becomes apparent and creates change roles and tensions in communication. Brewing conflict situation.

1. What are the errors in the behavior of managers and subordinates in this situation?
In this situation, errors in the behavior of the head, include: superficial relationship to the opinion of the slave B, desire to show himself knowledgeable in the
2. What is really needed to make subordinates and superiors, to turn the conflict?
In fact the head, if he wished to consult with a subordinate, then he ought to, after hearing the views of B

Task 4.
Lee Iacocca in his book, "Career management" claims that after seeing their colleagues working, working Japanese say, "I could not do anything to help?" The American - "it's not my business." What say you?
I would say the Japanese worker, "I could not do anything to help?" But would not oppose the team itself, as long as I did not turn-down affairs. If they were, I would apologize that I can not now help their businesses.

Task 5.
Situation: Retiree - K. doctor with 25 years experience, having gone to a pension paid was attending sewing classes at the district house of culture. After a few sessions pensioner K. was excluded from the course: it was accused of. that it is "itself against the collective." 06 This is evidenced by such events.

During one of the sessions in the room came from the employee recreation psychiatrist. Suspend classes, the staff member said that everyone will listen to a lecture. Pensioner K. tale

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