The essence of the conflict and conflict resolution

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Uploaded: 21.08.2015
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Description

INTRODUCTION
1. Theoretical basis of conflict resolution
1.1 The concept and essence of the conflict in the organization
1.2 Causes, features and types of conflicts
1.3 The main ways of conflict resolution
2. ANALYSIS OF CONFLICT SITUATIONS IN THE CASE of "***"
2.1 Brief description of "***"
2.2 Analysis of control in LLC "***"
2.3 Conflicts and their solution in practice of "***"
3. WAYS OF IMPROVING conflict management in the LLC "***"
3.1 Analysis of the level of conflict in the collective
3.2 Recommendations to improve the resolution and prevention of conflicts
CONCLUSION
REFERENCES
APPLICATIONS
ANNEX 1. Questionnaire for staff on the causes of conflict
ANNEX 2 "Quick procedure" to study the socio-psychological climate in the team
Appendix 3: Determination of the index of group cohesion Seashore
APPENDIX 4 Test Thomas on conflict

INTRODUCTION

In modern conditions, an important factor in the successful operation of organizations of all types and forms of ownership is to increase the efficiency of their operations. Specificity of the whole complex of problems faced by the organization at the moment, is the ideology of government as the transition from the simple operation of the theory of efficient management. Since socio-economic revolution of the late 1980s. made it necessary to move to a new strategy for the functioning of organizations, in which the main emphasis is on the implementation of the objectives and functions, flexible adaptation to changing environmental conditions, rapid innovation and the creation of a favorable internal environment.
In fact, conflict is inevitably linked with the problems of a different nature that arise in the life of any organization, as well as with conflict stresses that only exacerbate these or other problem situations. As organizations are composed of a certain number of people (staff), interacting with each other, conflicts are a constant presence of an element of organizational activity. Therefore, for the most complete and up-display the organizational effectiveness of life, first of all, you need to understand what constitutes a conflict, how to avoid and resolve with minimum costs. And in some cases, conflict can lead to positive results. Naturally, all the positive and negative consequences of the conflict, it is important to use for the benefit of the organization.
To date, the specificity of the dynamics and functioning of the technology of conflict resolution is an actual problem of modern theories of organizations, organizational behavior, management psychology and management. The lack of a unified approach to the definition of conflict at the level of the organization and its assessment of the existence of different conceptual models, the differentiation between theoretical and empirical research trends pose problems in the analysis of this phenomenon.

Additional information

Role conflict mainly depends on whether it is operated efficiently. To manage the conflict, you must understand the causes of the conflict. Too often managers believe that the main cause of the conflict is a clash of personalities, but in practice it is not so. Therefore, the study of social and psychological mechanisms of conflicts in the organization, from their causes to a successful resolution, it has been and remains relevant.
The aim of the final qualifying work is the essence of the conflict and improving the practice of conflict resolution in the LLC "***".
The objectives of the final qualifying work were:
- The study of the theoretical foundations of conflict resolution:
- Analysis of conflict resolution as an example of "***";
- Development of measures to improve the management of conflict situations.
The object of final qualifying work by OOO "***".
The subject of the final qualifying work were conflicts and their practical solutions.
The paper used such research methods as analysis and synthesis, generalization, systematization, classification, comparative mapping, and others.
As an information base of research documentation and data were self-reporting of "***", as well as independent research work of the author.
Final qualifying work is done through the use of scientific works of foreign and domestic scientists on conflict resolution and management personnel, such as Kozyrev GI Kibanov AY, Vesnin VR, Kovalenko MA, Reshetnikov KV . and etc.
The structure of the thesis reflects the essence, logical relationship, the order of formulating and solving problems, to achieve the goal of our study consists of an introduction, three chapters, conclusion, list of references, applications.
In the introduction, found relevance, defined purpose and objectives of the work, the object and subject of research, design methods and sources of information.
In the first chapter of the thesis we examined the theoretical foundations of conflict resolution.
In the second chapter of the thesis was an analysis of conflict resolution as an example of "***."
In the third chapter of the thesis have been proposed measures for improving conflict management.
In conclusion, summed up the study.

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