The exam of 40 questions on quality management in tourism

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Uploaded: 02.06.2013
Content: 30602155710500.zip (167,88 kB)

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1. The modern concept of management of tourism enterprises 4
2. The number of principles that form the basis of international standards for quality management 6
3. The motivation of the producer and the consumer. 7
4. The relationship between the quality and production efficiency 9
5. The procedure for certification of tourist services and hotels 10
6. The evaluation stage of the quality of tourist services 12
7. The quality and price of tourism services 13
8. The quality and delivery of tourism services 14
9. The role of the business units in the management of the quality of tourism services 15
10. The index of production excellence activities in the tourism sector 17
11. The interpretation of the quality of tourist services in conditions of command - administrative economy 18
12. The interpretation of the quality of tourist services in the market economy 19
13. The properties and quality indicators of tourist services 20
14. The main criteria for the existence of the free market 21
15. The mechanism through quality control. 23
16. The level of quality of the tourist product 26
17. The differentiated method of assessing the quality of tourism products 28
18. A comprehensive method for assessing the quality of tourism products 29
19. The quality of the tourist product 30
20. Prediction of the quality of tourism products 32
21. Models for assessing the quality of competitiveness in enterprises of the tourism industry 34
22. The quality of the employee of the tourism industry 37
23. The creation of quality tourist products 39
24 Motivation activities of producer and consumer in tourism 41
25. The structure of tourism services 43
26. The required amount of the main signs of the existence of the free market 45
27. The role of the consumer in assessing the quality of tourism products 47
28. Criteria for the impact of the quality management system created on the effectiveness of employees of the tourism industry 50
29. The effect of production costs on the price of the tourist product 51
30. A method of increasing the flexibility of production at the enterprises of the tourism industry 52
31. Development of the enterprise standard for information support of quality management system services 54
32. Evaluation criteria E. Deming model 56
33. The criterion of control of quality of customer service in the enterprises of the tourism industry 59
34. The number of stages in the standard ISO - 9000 60
35. The value of the implementation of total quality management (TQM) 62
36. The terms and procedure for consideration of claims and complaints of the tourists 64
37. The amount of the mandatory conditions of the Universal QC 68
38. The legal framework for the protection of rights of consumers of tourist and hotel services 69
39. Features of the operational activities of the hotel industry 71
40. The indicator on the culture of service at the enterprises of the tourism industry 73

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