Tourism Management - Kabushkin

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Uploaded: 19.01.2008
Content: menegment.rar (1130,48 kB)
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Description

Излагаются условия и предпосылки возникновения менеджмента туризма, выявлены особенности туризма как объекта управления. Представлены основные элементы туристских организаций. Раскрыты система, структура, функции, методы и стиль управления туристской фирмой. Особое внимание уделено вопросам организации труда менеджера и управления персоналом, принятия управленческих решений, управления конфликтами, ведения деловых переговоров.
Адресовано студентам и аспирантам, изучающим теорию и практику управления туристской индустрией, руководителям туристских фирм и слушателям ИПК.
Минск
БГЭУ
1999

Additional information

CHAPTER 1 FEATURES OF TOURISM AS AN OBJECT OF
CHAPTER 2. System and structure of the Office of Tourism
CHAPTER 3. FEATURES AND PRINCIPLES OF MANAGEMENT IN TOURISM
CHAPTER 4. METHODS OF MANAGEMENT
CHAPTER 5. Leadership style tourist firms
CHAPTER 6. Personality, power and authority MANAGER
CHAPTER 7. Management decisions
CHAPTER 8. PERSONNEL MANAGEMENT OF TOURISM COMPANIES
CHAPTER 9. Process control LABOUR IN TOURISM
CHAPTER 10. The Art of Communication
CHAPTER 11. Organization of business meetings and negotiations
CHAPTER 12. Conflict management and stress
CHAPTER 13. PERFORMANCE MANAGEMENT IN TOURISM

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