TSU Answers to GOSam 2015 quality management Spurs

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Uploaded: 18.03.2015
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TSU Answers to GOSam 2015 quality management Spurs

1. INTERNATIONAL STANDARD QUALITY MANAGEMENT
1. Features of the international standards ISO 9001-2011.
2. Integrated Management System.
3. Quality management system.
4. The responsibility of leadership.
5. Resource management.
6. Measurement, analysis and improvement in the international standard for quality management.
7. The adoption of standards for quality management systems for different sectors of the economy.

2. BASIS OF QUALITY ASSURANCE
1. Organization of quality assurance management.
2. historical, semantic and philosophical aspects of quality management.
3. Russian regulations.
4. Evolutionary development of quality management.
5. Methodical bases of development of key documents of quality management systems.
6. Quality products from the point of view of producers and consumers
7. Basic economics of quality.

3. MARKETING
1. The essence, purpose, principles and functions of marketing.
2. Management of marketing activities. The system of marketing plans. Evaluation and monitoring of marketing. Organization of marketing services.
3. The priority of the consumer.
4. Marketing Research.
5. Segmentation. The choice of the target market.
6. Marketing strategies.
7. The marketing mix: product, price, distribution and promotion.
8. Management of marketing activities.
9. Applications Marketing. Marketing and Society

4. MANAGEMENT
1. The current system of views on the management of
2. The functions of management.
3. The structure of management.
4. Organizational processes.
5. Organizational design in the management system.
6. Management of conflicts and stress.
7. Organizational design in the management system.

5. Total Quality Management.
1. Theoretical basis of Total Quality Management (TQM).
2. Objects of quality. Main characteristics.
3. Management Organisation for the quality criterion.
4. The principles of innovation and resistance to change in an organization.
5. ISO 9001-2011
6. Embrace modern philosophy of quality.
7. The international characteristics. Features of QMS implementation in Russia.
8. Theories of needs and the quality of the teaching.
9. Improving business processes and benchmarking.

6. The process control
1. Process Management. Introduction to the discipline. Concepts, terms, definitions.
2. Requirements of the process approach to management.
3. Summary description of methodology processes.
4. Process analysis to improve.
5. The network processes of the organization.
6. Process Indicators.
7. regulation processes.

7. metrology, standardization and certification
1. Technical regulation and technical regulations.
2. The system of physical variables (PV).
3. measurement error.
4. Types and methods of measurement.
5. Standardization in the Russian Federation.
6. Certification of production in the Russian Federation.
7. Normative and technical documents on standardization and certification.

Additional information

8. MEANS AND METHODS OF QUALITY MANAGEMENT
1. Quality planning and control objects.
2. The establishment of quality objectives.
3. The quality of products and services.
4. Management of quality costs.
5. The satisfaction of customers as a result of quality control.
6. Integrated Management System.
7. Communication to the control system.

9. Preparation of enterprises for quality management systems certification AND ENVIRONMENTAL PROTECTION
1. Preparing the organization for assessment audit.
2. Training.
3. Project preparation for the development of quality management systems.
4. Development of quality management system.
5. The objectives and milestones for the development and implementation of the QMS.
6. The internal audit of quality management system.
7. Analysis of the data. Improving.
8. Brief description of the main stages of development and implementation of QMS
10. AUDIT QUALITY
1. Basic concepts in the field of auditing.
2. Basis of audit.
3. The audit program
4. The implementation of the audit program.
5. The organization of the audit.
6. Conducting on-site audit.
7 Competence and evaluation of auditors.

11. The quality system certification
1. The procedure for certification of quality management systems in the GOST R system
2. Objects of the audit for the certification of QMS. Scope of quality management system, as an object of the audit.
3. The quality management system processes, as the object of the audit for the certification of the quality management system of the organization.
4. The procedure for the certification of quality management systems.
5. The inspection control of the certified quality management system.
6. Re-certification of quality management systems.

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